Alpha MSME Business solution
Alpha Tech Business Solution Package
The business package is an annual subscription service developed by Alpha Technologies Limited and is geared towards small and medium businesses who seek to optimize their brand credibility, significantly increase customer telephone traffic and ultimately improve profit.
The business solution package comes with the following 3 services
- SMAT Number: A SMAT Number allows you brand your business phone number using an easy to remember alphanumeric number that your customers will never forget, for instance 0700-00-WAKANOW.
- Interactive Voice Response: The IVR is an auto-receptionist linking your customers to your various products, services and departments using your phone keypad.
- Integrated Voice Messaging: A voice-recorded caller tune for advertising promos and your company mandate while a customer is on-hold.
Frequently Asked Questions
It takes 24 hours after payment has been confirmed.
Yes, you can be reached.
No, however you need to pay an annual subscription fee to maintain your SMAT number and keep it active.
No, SMAT numbers work on existing SIM cards
You can mask up to 10 numbers.
Yes, you can call out using your SMAT number but the recipient will not see your SMAT number on caller ID. They will see the masked line.
Yes, you can.
You can request for your call records by calling 0700ALPHATECH
No, the caller will see the translating digits only.
Yes you can if your desired number is available and this service is free of charge
No. You can opt to add a masked line from a different mobile operator under your SMAT number to ensure continuity of service
Your SMAT number service will be disconnected if payment is not received on the due date. We will make attempts to remind you to make payment
Please send your questions to SMEHelpdesk@fcmb.com